Learning how to resolve minor internet connectivity issues is a survival skill these days. And helps ensure you are able to enjoy a smooth and fast wireless experience!
We may earn money when you click our links. Last Updated: 20 Aug, Busy Network Frequent disconnects are often caused by a busy network.
Hardware Issues Your internet modem and router must be in perfect condition to work effectively. How to Fix These Connectivity Issues? Unplug the power cord from your gateway Remove internal battery backup if you have one Wait for around 20 seconds Insert the internal battery back into the device, if any And, then plug the power cord back in if you are on a DSL connection you will have to connect the phone cord again as well Wait for around 10 minutes for the status indicator lights on the gateway to stop flashing and turn a solid green Check your internet connection.
Viruses and malware are powerful enough to run in the background and drain the speed of your connection. Where USB 2. So, make sure all programs and files are closed before testing the connection. An old OS and CPU: The older the processor and operating software, the less likely they would be to handle high-speed fiber-optic internet. Sign in to Smart Home Manager. Select Network. Go to Home Network Hardware. Select Wi-Fi Gateway. Then select Restart—you must select Restart twice.
Check your internet connection. The Best Business Internet Providers in Read More. Pro tip: Keep in mind, Wi-Fi will usually deliver lower speed numbers than a direct Ethernet connection to your device. The age of your device can also slow your speed, as older gear operates with lower-quality Wi-Fi receivers. Unfortunately, tech is a never-ending game of ABU always be upgrading. Factor those, do the math—is your download speed dramatically less than what you were sold on?
It might be time to find a new internet provider. This will wipe any custom settings, like your Wi-Fi network name and static IPs, but they can be restored after.
Restart and update, if necessary your computers, laptops, tablets, phones, TV streaming devices, and whatever else you may have connected to the internet. This will refresh systems and clear caches, freeing up more computing power. Yes, even kitty-gnawed wires. Does your signal keep dropping?
Are you unable to watch your favorite channels? Just follow these steps: Shut down your mobile device or TV device. Unplug your gateway or router from its power source. Wait for at least 30 seconds. Plug in your gateway or router and wait for it to power up.
Use default settings Instead of using custom device connections, try the default settings. When did this problem first begin? Did it coincide with adding new devices or equipment to your network? As mentioned in our last post, have you checked Smart Home Manager? It can pinpoint problem devices that may cause connection issues throughout your network.
If one or two devices are using most of your bandwidth, other devices may be slowed down or even lose their connection altogether. While working from home, do you use a VPN? If so, try disconnecting it, and see if the problem happens while it's offline. VPNs can sometimes cause connection issues throughout your whole network.
Does this happen for only devices connected through Wi-Fi? Or does it also happen for devices connected through Ethernet cords? Have you reset your Residential Gateway since these problems first began? If so, does resetting affect how often the problem recurs? Does it help for a little while, and then the problem comes back?
Do you know you are posting on a Fiber forum? What modem did you have before the BGW? Hello dave, Did not realize it was a fiber forum. I suspect its something like this: - ATT knows they have network issues between their local fiber and the main internet trunks.
Hello, Your response is so spot on Cancel Post. Need help? Ask a question. Related Conversations. Did this help you? No Yes. How can we improve? Send Feedback.
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